ETCAL Level 1 Certificate in introduction to Customer Service
Code
GLH
TQT
Credits
603/4545/7
161
170
17

This qualification is ideal for the learner who is working in, or looking to work in, their first customer service role or if they want to progress in their customer service career. They will develop skills in communication, learn how to resolve queries and meet customers’ needs while building up knowledge of the principles of customer service.

SAMPLE ASSESSMENT MATERIALS

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