About Us

ETC Awards Limited (Trading as ETA) is an end-point assessment organisation (EPAO), regulated by OFQUAL and listed on the Apprenticeship Provider and Assessment Register (APAR).

We are approved to assess specific standards by OFQUAL, the Institute for Apprenticeships and Technical Education, and the Education and Skills Funding Agency and exist in separation to our Awarding Organisation.

As a registered End Point Assessment organisation, ETA is responsible for ensuring that End Point Assessments are valid, reliable, comparable, manageable and minimise bias.

Our End Point Assessments guide your apprentices through a streamlined, high quality assessment process. Innovative, up to date assessment plans work in collaboration with training providers, colleges and employers alike to deliver a rigorously quality assured outcome.

ETA Operations Support

Tel: 01257 676158

Email: epa@etcawards.co.uk

Charging Points

A gateway application prior to the EPA date being agreed will trigger the first payment of the ‘Gateway application fee’.

The balance of the EPA payment will become payable when the first EPA activity takes place.

Note that ETC Awards Ltd does not charge the customer for learner registrations. ETC Awards Ltd will issue invoices to the customer as follows:

At gateway: 20% of the EPA price
When the first EPA activity takes place: 80% of the EPA price
End Point Assessment Cancellation

Cancellation

Where it is necessary for the customer or ETC Awards Limited to cancel EPA(s) following a confirmed EPA date, a charge may apply.

We will only apply the charge(s) to confirmed bookings when agreed dates are in place.

Cancellations during the EPA

If EPA is cancelled or re-scheduled within 7 working days of the first EPA event, we will charge 40% of the full EPA Fee. If the 20% gateway payment has been processed, then a further 20% of the total cost of the EPA will be invoiced.

Once gateway has been approved and the gateway payment has been made if the EPA is then cancelled, then the gateway payment will be non-refundable.

 We recognise that there may be exceptional circumstances that prevent the EPA from taking place at the agreed time/date, in these situations we will provide reasonable consideration to each case.

Where a concern is raised which may result in the rescheduling or cancellation of an EPA, the Independent End Point Assessor will contact the Operations Support team in the first instance.

The rescheduling or cancellation of an EPA will be at the discretion of the Operations Support team.

The Operations Support team will inform the customer and the Independent End Point Assessor of their decision as soon as practicable.

Note examples of when an EPA may be cancelled or rescheduled include (this is a non- exhaustive list):

• No access to required systems;
• Required resources/materials not being present at the EPA Site;
• Health and safety concerns;
• Concerns over validity/identity of Apprentice;
• Apprentice absence;
• Apprentice being unable to continue with the EPA. For example, identification of malpractice

It may be that any issues that arise including those listed above, can be resolved on the day to enable the EPA to continue.

Where this occurs the Operations Support team will confirm to the Independent End point Assessor that the EPA is still able to take place.

Cancellations by ETC Awards Limited

If ETC Awards Limited cancels the EPA, including where the customer has not fulfilled the agreed preassessment requirements, ETC Awards will:

• Inform the customer prior to the date of the EPA; and
• Contact the customer to discuss the cancellation and/or rescheduling of the EPA.

If ETC Awards Limited is required to reschedule an EPA date that has already been confirmed, the customer will be provided with alternative date(s) for consideration.

Cancellations by the customer

If the customer wishes to cancel an EPA:

• Up to 24 hours prior to the EPA then the customer must inform the Operations Support team by email epa@etcawards.co.uk; or
• Within 24 hours of the EPA, then the customer must inform the Operations Support team by telephone 01257 767 158.

Upon cancellation, the customer will be liable for a charge in accordance with the below.

ETC Awards Limited reserves the right to waive the relevant charge in exceptional circumstances in accordance with the General Terms & Conditions. If a charge has been incurred the primary contact at the customer will be notified by email.

Fees

Resit/retake fees for EPA’s will be invoiced upon booking, once it is agreed by the training provider, employer and apprentice. Resit/Retake fees are also non-refundable.

A full list of ETA End Point Assessment costs can be found below: